Formats
Keynote Presentation
This engaging, thought-provoking session has the perfect balance of education and entertainment for your meeting attendees. Though the time spent during a keynote is relatively short, the result has many long term benefits. I present the most important highlights of my topic in a way that stays with the audience even after they leave the session. Please allow 1-2 hours.

A keynote experience is the perfect way to begin, or end any convention, conference or event. My keynote experience gets participants involved not just with the content, but also with each other.

Using my unique blend of humor and real-life stories derived from my 20 plus years of real-world business experience, I create an environment of high energy and a commitment to growth.

The Workshop
This 2-4 hour program utilizes an interactive approach rather than a simple lecture format. It is designed to create an environment of sharing and learning from not only me, but also from each other.

The workshop is best suited for groups where attendees work closely together or are acquainted with each other. All attendees receive a comprehensive action guide.

1 or 2 day Training Session
This environment is ideal for groups because the attendees fully engage in the content and also develop action plans based on my proven strategies and techniques.

It provides the most in-depth coverage of content while maximizing participation. During these sessions, additional resources are made available and all attendees receive a comprehensive action guide. Allow 6-12 classroom hours.

"I really enjoyed your session...when I walked into the office this morning a salesman asked me to release a problem account. Instead of my typical NO, I suggested that he get involved with helping me collect on a problem invoice and I would release the account for his new order. He's already started working on the problem! Thanks again."
~ Dan Ducharme
Credit Manager

Topics
You probably know me because of my primary topic, “Strengthening the CREDITandSALES relationship.” In fact, some business executives say, “I'm the Dr. Phil” of building a strong CREDITandSALES relationship. I don't know if this is true, but I do know that many clients reach new levels of success because they have implemented my proven strategies and techniques.

Long before I became a professional speaker and executive coach, I was coaching and mentoring many levels of employees…from CEO’s to hourly team members. My passion has and continues to be serving others by sharing my proven strategies and techniques that contribute to improving results.

Please take a few moments to read through the materials on my site and then join me in bringing these important strategies and techniques to your organization to improve profitability. Please let me know how I can help.

Visit my Testimonials page to see what my other very satisfied clients are saying about me!

"I learned how to leverage relationships to increase collection efficiencies. Great presentation, a lot of takeaways that can easily be implemented and used!"
~ Cecile de la Rosa
Credit Manager

1.) Strengthen Your CREDITandSALES Relationship AND Improve Profits!
This session provides you with the essential strategies, techniques and tools to instantly strengthen your CREDITandSALES relationship.

This session will provide you the knowledge to:

• Speed up your cash collections
• Get the Sales Team to respond to your email and voicemail messages
• Stop Salespeople from whining and complaining about your Business Credit team
• Overcome the perceptions of being the sales-prevention department
• Maximize your cash flow by reducing write-offs, adjustments and credits
• Boost the value of your Business Credit team
• Strengthen your CREDITandSALES relationship to increase profitability by achieving mutual revenue and cash goals
• Create reports that encourage action from the Sales Team
• Identify how Sales Executives think and how they approach challenges (not problems)

All participants receive a comprehensive Action Guide.

2.) Leadership and Team Building From the Inside Out!

This leadership and team building session is designed to provide you with the essential strategies, techniques and tools to immediately improve your results as a leader.

This session will provide you the knowledge to:

• Improve productivity
• Increase levels of commitment from your team and
• Feel less stress and anxiety in the workplace
• Focus on strengths, not weaknesses
• Set goals as a group
• Encourage team members to make decisions
• Build confidence
• Provide motivation and encouragement and
• Communicate more effectively

Plus, you’ll learn how to combine performance measurements of leadership with PERCEPTIONS to fully understand how you measure up as a leader.

All participants receive a comprehensive Action Guide.

3.) Customer Service: How to Connect in a Disconnected World!
This customer service session is designed to provide you with the essential strategies, techniques and tools to immediately improve your customer service and deliver more profit.

This session will provide you the knowledge to:

• Increase customer satisfaction
• Gain new customers
• Keep existing customers
• Improve your credibility
• Improve your bottom line
• Boost the value of your team

You’ll walk away knowing how to:

• Structure your team to enhance your customer’s experience
• Deal with customer perceptions and the reality of performance
• Recognize customer frustrations and how to overcome them
• Manage customer complaints and convert them to opportunities
• Use effective reporting to demonstrate your value
• Implement a “Smokey the Bear” approach to customer service
• Position yourself as a customer service expert

All participants receive a comprehensive Action Guide.

4) Give me a Break: A Real-World Approach to Training For Success!

The goal of this session is to provide practical, easy to use strategies and techniques that can help strengthen not only your training and development programs, but also your employee performance.

This session will provide you the knowledge to:

• Increase productivity and efficiency
• Improve quality
• Boost the value of your team
• Decrease attrition rates
• Increase employee morale

You’ll walk away knowing how to:

• Structure your programs to support your business needs
• Recognize the challenges of personal development
• Maintain the momentum of your training programs
• Prepare an effective program from start to finish
• Overcome the obstacles and possible resistance to training
• Incorporate 4 simple guidelines to improve performance
• Ask for additional budget dollars to support your training efforts

All participants receive a comprehensive Action Guide.

5) Don’t Get MAD…Get DATA!

As a Business Executive, you’re always looking to improve your bottom line and to prove your value across the organization. But let’s face it; sometimes it takes too long to get others on board with your ideas and concepts. Resistance to change and ‘turf issues’ are a few reasons you waste so many hours in meetings and working on ‘special project’ teams trying to solve your problems.

Don’t Get MAD...Get DATA!

You measure this, you measure that, and then you benchmark this or that. This is necessary, but far from adequate. When you do not collect data about what you’re doing and how well you’re doing it, you are missing at least 50 percent of the opportunity to improve the quality of your efforts.

This session will provide you the knowledge to:

• Gather data, identify trends and patterns to help solve business issues
• Deal with large volumes of data and make informed decisions based on evidence
• Apply and interpret data to support effective decision making
• Present data (graphically and numerically) in a way that lends credence to your ideas
• Diffuse emotional decision making (the “I think we should” approach)
• Sell your ideas and concepts across the organization
• Format and present information with clarity and precision
• Explain the benefits of your ideas and gain commitment from difficult people

Anyone who manages people, processes or technology can benefit from this session. As Edwards Deming, one of the pioneers of the continuous improvement movement said, "Without data, all anyone has is an opinion."

All participants receive a comprehensive Action Guide.

A live event has a long lasting impact on your organization! Visit my Testimonials section to see what my very satisfied clients are saying about me. So if you’re ready to discover these well-kept and easy-to-follow strategies and techniques that can improve your results, contact me right now to check availability and ask about my special association discounts!

Be sure to check out my other formats and topics available to you.

Yours in Selling and Collecting,

Davy J. Tyburski
Founder, CREDITandSALES.com
(210) 497-1948

PS: Be sure to check out my Products and Services page to see how I can help you improve your results immediately!